SHIPMENT PROCESSING TIME

All orders are processed within 1 day in business days. Shipping time will depend on locations, availability of the item, and Local Jurisdiction Regulations. Our standard delivery time in Europe is around 1-5 days (DHL/FedEx courier). Delivery time outside Europe depends of carrier and the approximate delivery time given when finalizing the order Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

If you didn’t receive your parcel item for a long, then please contact the shipping courier with your tracking code, and then further help you can contact our team through email for more assistance or unanswered questions. 

WRONG ADDRESS

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

UNCOLLECTED SHIPMENT

In the event that the Buyer fails to collect the shipment, they will be charged for both the shipping of the order and the return shipment to the Seller. These costs will be deducted from the payment made, or the Buyer will be required to settle them in another way. In the case of a refund, the amount will be reduced by the shipping cost

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

It’s not uncommon for NO tracking information to show until your package has been scanned in by the respected carriers. It might remain “blank” for up to a week after you receive your tracking link. But If your order was placed more than a week and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

Due to logistical reasons, please note that all items from the same order will be shipped together in one package. Thank you for your understanding and cooperation.

RESTRICTIONS ON RETURN SHIPMENT

Our delivery partners will only accept Reflectlens.com articles that are returned in their original packaging. Please do not include any other items in the package as these could violate shipping regulations as your return may then not be accepted by our delivery partner/us.

PRICES AND TAXES

Prices and payment details of the products are specified on the website. Payment can be made by credit card, debit card and/or as further described in the store. Prices are stated inclusive of VAT in the European Union, but exclusive of import duties and other taxes, fees and tributes imposed by the government in countries outside the European Union.

DAMAGES

Reflectlens.com is fully responsible for the shipment from the moment it leaves the warehouse until it reaches the customer's hands. In the event that the shipment arrives in to You a damaged condition, the customer is required to complete a damage report with the courier.

Please save all packaging materials and damaged goods before filing a claim.