FAQ
Each parcel has its own tracking number for you to track. We enter the tracking number as soon as your shipment is shipped, so you can start tracking your package as soon as possible.
We ship to all continents, and shipping prices are given when choosing the delivery method.
Yes, the product is available right away to send by DHL or FedEx courier! We are a manufacturer and an online store, and all our products are physically present in our warehouse in Europe.
The delivery time depends on the chosen shipping method. You can select your preferred shipping method during the checkout process after entering your delivery address.
Various shipping options will be displayed to choose from. Thanks to our collaboration with DHL and FedEx, we offer the possibility of delivery within just a one business day.
The quickest way to reach our customer support is through the:
- Live chat 24/7 on our website
- Instagram @reflectlens
- 'Contact' tab on our website.
If you don't see your country listed among the available shipping destinations during the checkout process, we encourage you to reach out to our customer support team.
Yes, it is possible to return the product. We offer a 15-day return policy for unused items. For more detailed information on our return process, including instructions and any additional terms, please refer to the 'Returns' section on our website.
Yes, our products come with a 24-months warranty on mechanical parts.
We stand behind the quality of our products, and this warranty ensures that you can have confidence in your purchase.