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No worries! Each parcel has its own tracking number for you to track. Whether you're racing couriers or taking the scenic route through the Postal Service, you're covered.
We enter the tracking number as soon as your shipment is shipped, so you can start tracking your package as soon as possible. You can check the progress of your order using the tracking number on our website or the courier's official website.
We ship from Europe 🇪🇺, the capital of Poland - Warsaw 🇵🇱 Thanks to this location, we can send parcels to any place in the world at an express pace.
Thanks to our many years of cooperation with large DHL and FedEx companies in Poland, shipping is completely free throughout the European Union!
We ship to all continents, and shipping prices are given when choosing the delivery method.
Yes, the product is available right away! We are a manufacturer and an online store, and all our products are physically present in our warehouse in Europe.
We are not intermediaries, and we do not engage in dropshipping. This allows us to provide immediate dispatch and fast worldwide delivery. If you choose to place an order, we can prepare it for shipment right away.
The delivery time depends on the chosen shipping method. You can select your preferred shipping method during the checkout process after entering your delivery address.
Various shipping options will be displayed to choose from. Thanks to our collaboration with couriers, we offer the possibility of delivery within just a few days.
Feel free to explore the available shipping options during the checkout process for estimated delivery times. We strive to provide flexible choices to meet your needs.
The quickest way to reach our customer support is through the 24/7 live chat on our website or by using the 'Contact' tab on our website.
We're here to assist you and address any questions or concerns you may have. Don't hesitate to reach out – we're committed to providing prompt and helpful assistance.
If you don't see your country listed among the available shipping destinations during the checkout process, we encourage you to reach out to our customer support team.
We can take additional steps to explore the possibility of delivering your order to your country. Use the live chat on our website, the 'Contact' tab, or send us an email, and we'll strive to accommodate your shipping needs. Thank you for your understanding and patience!
Yes, it is possible to return the product. We offer a 15-day return policy for unused items. For more detailed information on our return process, including instructions and any additional terms, please refer to the 'Returns' section on our website.
If you have any specific questions or concerns, feel free to reach out to our customer support team for assistance. Thank you for considering us, and we hope you are satisfied with your purchase!
Yes, we offer a gift-wrapping service. During the ordering process, you will have the option to choose special gift packaging. Please note that when you select this service, we won't include the invoice inside the package.
Additionally, there may be extra charges associated with the gift-wrapping service, and you can view these during the checkout process before confirming your order. If you have any specific instructions for the gift wrap, you can include them in the designated section at checkout.
We're Lucas and Kesja, co-founders of Reflectlens. Two dreamers with cameras in our hands, whose passion for photography transformed into a desire to create something even more extraordinary, something that further ignites creativity in photography.
That's how Reflectlens came to be - Your partner in photography!